Symphony Content Management

ACS helps companies solve their Content Management challenges with proven technologies and services that enable organizations to store, manage, and deploy all types of content, including HTML, XML, PDF, graphics, multimedia, rich media, as well as traditional documents created with desktop applications. Access to the content repository and Content Management services can be from within a standard browser application or from an iSeries green screen application.

Whether your business focus is finance, customer service, healthcare, industrial, commercial or otherwise, our modular approach will meet your IT budget and Content Management needs today and in the future.

Do I need a Content Management solution?

Content is information in multiple formats and varying types, spread across your organization. Content includes electronic documents, scanned documents, compound documents, images, sound files, video files, form, emails, faxes, records from databases and business systems. There are numerous vendors who market CMS/ECM (Content Management Solutions and Enterprise Content Management) or DMS/IDM (Document Management Solutions and Integrated Document Management). All vendors offer products, tool kits, services, and components that can manage all or part of your content.

Public or private; small, medium or large; every company has content that must be filed, stored, managed and shared inside and outside of your business, day in and day out. Why? Because, the government, business partners and employees require you to maintain a copy and or an audit trail to each piece of content your business handles or every transaction your business processes.

Despite the digital revolution and assortment of solutions available, many companies still manage much of their content on paper with the rest stored on various hard drives, servers, and in other content silos. The result; misfiles, lost information, slow turn around, multiple copies in multiple formats across multiple locations, and expensive offsite storage.

Not only is content difficult to manage, share and control, the government is issuing new compliance mandates with strict penalties for non compliance. A proven, auditable process for managing content is no longer a nice to have, but a must have. Some of the new government mandates include: Sarbanes-Oxley, HIPAA, Basel II, TREAD Act, Check 21 (STP) and the Patriot Act as well SEC and NASD requirements.

What is a Content Management solution?

Content Management solutions began as document management solutions until information (content) started being shared across different technologies, in different forms, cross organizations and across the globe. Today with both the intranet and extranet content is shifting away from historical Content Management solutions, typically designed to solve one specific problem and resulting in stovepipe scenarios, toward environments where content is integrated and easily accessed. Content management software has been a continuous march from point solution technology solutions to integrated, enterprise-scale infrastructure.

Today's Content Management solutions are integrated across platforms, applications, departments and portals to make it easier to get the right information, to the right people, in the right format, at the right time. The benefits of Content Management solutions result in; more effective employees, happier customers, improved usability, cross-departmental collaboration, better supported business processes, regulatory compliance and business continuance.

Why would I buy a Content Management solution?

Information is the fuel for today's demanding world. Yet information is not just in databases, it's all over. The challenge; system bottlenecks, lost information, irrelevant and outdated information, and disparate silos of data.

The consequences of dealing with these challenges include escalating costs, lost business opportunities, and eroding customer satisfaction. With the emergence of portals and content-rich Web applications, companies must have the capacity to effectively create and deliver highly relevant content.